Frequently Asked Questions

If you have any further questions please contact us at info@aureussantamarta.com

Are You Able To Ship Outside Colombia?

Yes, we are able to also export our products into jurisdictions that allow CBD and THC products. For this we will need more detailed information from the buyer to assure a smooth exportation process and fast delivery.

What Are The Lead Times?

Lead times depend on the inquiry and the stock we currently hold, as well as the requisite exportation and importation documentation of the receiving jurisdiction being successfully obtained. In order to give a precise lead time calculation please contact us via our contact form and we will get back to you with more details.

What Are The Delivery Times?

Delivery times depend on three factors:

  1. Once we receive your order, we will need the required documentation from the buyer, including but not limited to import permits or other regulatory approvals, to ensure a smooth order process and to hand the shipment over to a logistics company.
  2. Once we receive all the necessary documents, we will put buyer’s order into production. Orders will not be processed and placed in to the production queue until all of the required documentation is in place.
    a. Shipping lead times will depend on the shipping method and final destination.